frequently asked questions

  • No data is held by Havana Coffee Works or the Ground for Good campaign. Some of your info will be used by Again Again in order to manage the handling of your cup - for more info on their privacy policy click the link againagain.co/privacy

  • Cups can be returned to any participating Havana outlet, to find out their locations check out the map of venues on this website. To return your cup simply open the Again Again app and hold your phone close to the to the circular NFC tag found on the wooden stand in venue. Once you have pressed return simply hand in your cup to the barista.

  • If you don’t return the cups after 14 days you will be charged $3 in late fees, if your cup is lost your maximum payment will be $23 - for more information on the end use terms click on the following link againagain.co/terms

  • Absolutely not! Stainless steel is a non-porous material which basically means your coffee tastes as good coming out of the cup as it did going in. Not only that but our double walled cups keep your coffee hotter for longer without burning your hands.

  • Just return the cup and let your barista know and we will see if we have a replacement lid.

  • Scan at participating outlets to borrow and return a range of sparkling clean stainless steel cups

  • After each use the cups are commercially cleaned under the strictest guidelines.

  • Whilst compostable cups are way better than plastic coated or polystyrene only 1 in 400 cups are actually composted in the right way - this means they end up in landfill and when they break down creating harmful methane gasses.

  • Havana will receive a small portion of the late fees and Café fees in order to help supplement lost cups and support the cafes with cup stock levels.